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Customer Relations Management Solutions |
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Suitable For |
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CRM is indeed one of the most important factors in the business equation. It is through the customers that sales and profits generated, the business direction is aligned and new opportunities evolved.
Customers are purchasers of goods and services which the company sells, and can be both internal and external. Internal customers could be end users of products and services from a different division within the same company, and external customers could be those from a different company, within the same state, country, or international customers.
The ways of tracking and handling internal, local and international customers vary, and each must be handled in ways which best optimize business growth.
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Successful organizations use three steps to build customer relationships:
- Determine mutually satisfying goals between organization and customers
- Establish and maintain customer report
- Produce positive feelings in the organization and the customers
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The Customer Relations Management Solutions Solutions has following modules |
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- MARKETING
- Marketing Calendar
- Customer Trigger System
- Field Reporting
- Marketing Analysis
- Customer Account Information
- Order Management
- CUSTOMER INFORMATION SYSTEM
- Company Information
- Contacts Information
- Transaction & Queries
- Category & Profile
- SALES
- Acknowledgement system
- Customer Enquiry Support System
- Order Processing
- ORDER FULFILLMENT
- Delivery Configuration
- Distribution Channel
- Constraint Management
- Acknowledgement
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